The issue has required manual reboots in some cases.
Mr Henry, a former FBI executive assistant director, said the weekend had been “the most challenging 48 hours” of his 12 years at the company.
He promised it would use the incident as an opportunity to “emerge better and stronger than ever”.
“The confidence we built in drips over the years was lost in buckets within hours, and it was a gut punch,” he said in a LinkedIn post , externalon Monday.
“But this pales in comparison to the pain we’ve caused our customers and our partners.”
Delta Airlines, one of the most affected firms, had cancelled more than 4,000 flights since Friday, including more than 700 on Monday, according to outside tracking firm, Flight Aware, external.
That was far more than any other airline.
A day earlier, Delta Airlines boss Ed Bastian apologised to customers, as US Transportation Secretary Pete Buttigieg warned the government had received complaints about “continued disruptions and unacceptable customer service” at the firm.
Other entities, such as the UK’s National Health Service, have said their systems were operating more normally.
Speaking to the House of Commons on Monday, Cabinet Office Minister Ellie Reeves said that the majority of sectors affected by the CrowdStrike bug had mostly recovered, including aviation, railroads, and maritime systems.
But she warned that some “minor disruption” would continue, including at the NHS.
She added that the government would work with the National Cyber Security Centre and other partners “to review the lessons learned”.
The incident showed how dependent the modern world is on “complex and interconnected IT systems and how essential preparedness for such events is”, the minister told MPs.
Founded in 2011, CrowdStrike boasts some 29,000 customers around the world, including government agencies in the US and UK and some of the world’s biggest companies.
Shares in the firm were up nearly 40% this year before the incident hit.
It said on Sunday that “a significant number” of devices that were impacted by a global IT outage on Friday were back online.
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