The company’s push to get its corporate staff back into the office has been a source of tension within the company, which employs more than 1.5 million people globally in full- and part-time positions, including hundreds of thousands corporate roles.
Staff at its Seattle headquarters staged a protest last year as the company tightened the full remote work allowance that was put in place during the pandemic.
Amazon subsequently fired the organiser of that protest, prompting claims of unfair retaliation, a dispute that has been taken up with labour officials.
In his message on Monday, Mr Jassy said he was worried that Amazon – which has long prided itself on preserving the intensity of a start-up while growing to become a tech giant – was seeing its corporate culture diluted by flexible work and too many bureaucratic layers.
He said he had created a “bureaucracy mailbox” for staff to make complaints about unnecessary rules and the company was asking managers to reorganise so that managers are overseeing more people.
Amazon said those changes could lead to job cuts, which would be communicated at the team level.
In addition to returning to the office five days a week, the company said it would bring back “assigned desk arrangements in locations that were previously organized that way” including its US headquarters.
The company said staff could still work from home in unusual circumstances, such as a sick child or house emergency, as was the case before the pandemic.
But unless they have been granted an exemption, Mr Jassy said: “Our expectation is that people will be in the office outside of extenuating circumstances”.
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