ADP announced the release of a new generative AI solution called
“With ADP Assist, we’re providing an intelligent platform that simplifies HR tasks, leaving time for people leaders to be more strategic,” said Maria Black, president and CEO of ADP, in a statement. “It’s not just another technical solution; it’s a comprehensive experience that combines ADP’s unmatched HCM dataset and expertise to empower HR professionals, leaders and employees.”
The solution is built on data from over 1 million ADP clients spanning 140 countries and 41 million wage earners. It uses this data to produce insights and analyses, as well as manage financial information. ADP Assist will allow users to:
- Check for payroll anomalies and identify and help resolve missing tax registrations and answer questions;
- Generate reports using the data to analyze things like compensation, turnover, candidate profile relevancy and talent market insights;
- Anticipate and solve common employee problems across HR, payroll, time and benefits by
sending personalized, proactive notifications to employees on their mobile devices or desktop computers to help resolve HR issues quickly. The AI-powered conversational interface also makes it easy for employees to get the information they need without involving HR; and
- Use an omni search bar that understands the intention behind the search terms and uses GenAI to mine ADP’s data to deliver content.
ADP also stressed its adherence to ethical AI principles as well as its work to develop privacy safeguards that keep client data secure by, among other things, using only dedicated ADP instances of large language models and minimizing the personal data used in its models. Ongoing human oversight will help establish data security and validity, as well as make sure bias protections remain in place and are effective.
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