“Implementing a Coffeehouse Code of Conduct… is a practical step that helps us prioritise our paying customers who want to sit and enjoy our cafes”, a Starbucks spokesperson told BBC News.
“These updates are part of a broader set of changes we are making to enhance the cafe experience as we work to get back to Starbucks.”
The company said the new rules will be displayed at every store and staff will be instructed to ask anyone who violates the code of conduct to leave. That includes allowing employees to call the police when necessary.
In 2018, Starbucks decided to allow free access to its coffee shops and toilets after the controversial arrest of two men at one of its Philadelphia cafes.
Other changes set to be introduced later this month include offering one free refill of hot or iced coffee for customers who buy a drink to consume on the premises.
Starbucks has been trying to boost flagging sales as it grappled with a backlash to price increases and boycotts sparked by the Israel-Gaza war.
Brian Niccol, who previously headed the Mexican food chain Chipotle, was brought into Starbucks last year to help turn the business around.
Mr Niccol has been trying to improve the customer experience at Starbucks’ cafes by revamping its menus and coffee shops.
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