West Sussex Trading Standards said it had received 199 complaints about a number of parking operators since 2022/23.
Kim Renyard said that when she tried to pick her car up, Drive Park and Fly said her keys “had been lost or misplaced”.
She said she spent hundreds of pounds on a taxi to Norfolk, on the understanding her car would be dropped to her home once the company had cut new keys.
Although the firm said they had cut a new key, she said her old set was returned with the car.
“I actually do not know what they did with my car while it was in their care,” Ms Renyard said.
She said she had not received any money and was more than £300 out of pocket, despite being told by Drive Park and Fly that she would be fully reimbursed.
Credit: Source link
