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The suite is centered around a natural language assistant called Ask Oracle that can be used to search, navigate, analyze, and act across the entire NetSuite dataset, with the ability to act across customizations and extensions built on the SuiteCloud Platform, including partner applications available in the SuiteCloud Developer Network. This allows it to not only execute agentic workflows but deliver context-aware answers, visualizations, interactive content, and reasoning that explains the “how” and “why” behind every response. This unified data model also enables NetSuite Next to help identify opportunities and risks before they become issues as well as understand individual users’ roles and context.
In terms of automation, the AI can help automate tasks such as payment proposals, vendor selection, reconciliations, and supply chain operations. These new agentic workflows give users the choice to approve key decisions or allow agents to act autonomously. The solution also provides automated explanations, available in record forms, reports, and other pages across the suite; the narrative summaries and insights proactively surface correlations and trends from NetSuite’s unified data model. The software can also access large language models that extract and validate information from a wide range of sources—including invoices, contracts, receipts, PDFs, policy manuals, training guides, customer testimonials, and purchase orders—which the AI can then read, interpret, and act on. These things can be done via a new collaborative workspace embedded in NetSuite, AI Canvas, from which users can analyze problems, brainstorm solutions, and trigger agentic workflows.
“NetSuite Next puts AI to work for businesses by making it a natural extension of the way they already work,” said Evan Goldberg, founder and executive vice president of Oracle NetSuite. “With the latest AI innovations built in, NetSuite Next can deliver powerful insights as well as autonomously complete repetitive and complex tasks, all with enterprise-level reliability. Every insight and action is rooted in data and governed by the existing roles, permissions, and policies our customers depend on. It enables users to discover patterns in their business and engage with NetSuite in their own words, all while understanding an individual user’s context, so it can deliver answers and actions that provide immediate value.”
Customers can switch to NetSuite Next without having to migrate or disrupt existing customizations.
SuiteCloud updates
The company also announced several new AI-related updates for its
The new AI Connector Service lets organizations select the AI models that best fit their business needs, define the data they can access, and govern how the models interact with NetSuite. This includes both NetSuite’s own models as well as those of third parties, as the software is built on open standards that include a Model Context Protocol, allowing the suite to connect with external AI assistants and agent platforms. To help align outputs with a customer’s policies, standards, and language, NetSuite plans to introduce Custom MCP prompts that will enable administrators to design prompts that guide external assistants on how to respond.
The SuiteCloud platform will also feature a new AI toolkit that includes a collection of APIs that expose NetSuite’s own AI services, including services for document analysis, reasoning, and narrative reporting, for direct use in SuiteApps, workflows, and customizations. Customers have access to Document AI APIs, with Narrative Insights AI and Knowledge AI APIs planned for future availability. Users will also have access to the AI Studio, which helps administrators and business users define, tune, and manage how AI operates inside NetSuite. The AI Studios enable customers to adapt the AI capabilities in NetSuite to their unique industry requirements and business processes by giving customers direct control over AI reasoning, outputs, and interactions. The solution also includes a new Prompt Studio, which lets teams design, test, and preview prompts to see how AI will respond before deployment, and Narrative Insight Studio, which will enable users to control how summaries, explanations, and insights are generated.
Users can create their own agents through the new SuiteAgent framework that lets customers, partners, and developers build, integrate, and deploy SuiteAgents directly on the SuiteCloud Platform. SuiteAgents developed using the new SuiteAgent frameworks in the SuiteCloud Development Framework (SDF) can leverage NetSuite AI toolkits and services to help businesses achieve outcomes faster, more intuitively, and with greater confidence. SuiteAgents will be supported by NetSuite Next’s new agentic workflow experiences, which will enable users to monitor agent progress, review results, and intervene when needed.
There is also a new set of AI assistants. They include SuiteCloud Developer Assistant, an AI-powered coding companion that will accelerate coding, documentation, customization, and testing by reducing time spent on repetitive tasks and SuiteFlow Assistant, an AI-powered assistant that will help admins and power users design and refine workflows using natural language in NetSuite Next.
“It has always been important to me that NetSuite is flexible and adaptable so that our customers can support their unique and ever-changing business needs,” said Goldberg. “Today, we are taking that flexibility and adaptability to a new level. The new capabilities in SuiteCloud will help our customers and partners transform how AI works for business by giving them the ability to quickly and easily build AI agents, connect external AI assistants, and orchestrate AI processes.”
More AI capacities are coming as part of NetSuite Next within 12 months.
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