Ticketmaster, which says it is the world’s biggest entertainment ticketing platform and is one of three official sellers for the Oasis shows, has said it did not set ticket pricing policy – artists and promoters did.
But an investigation by the BBC’s Chi Chi Izundu and James Stuart found that the division was not as clear as Ticketmaster made it sound.
There are three promoters for the Oasis reunion tour, all with links to one company: Live Nation, the US multinational which owns Ticketmaster.
A letter from the CMA to Culture Secretary Lisa Nandy and Business Secretary Jonathan Reynolds said that dynamic pricing was not unlawful.
But it added that the use of the practice must not mislead consumers and must be done in a transparent manner.
CMA chair Marcus Bokkerink and chief executive Sarah Cardell said: “We are keeping open all potential options for action.
“This includes potential enforcement action where we see evidence of possible breaches of consumer protection law.”
The CMA is also inviting fans to submit evidence of their experiences in relation to the sale of tickets for the Britpop band, such as screenshots of the ordering process.
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