Royal Mail: What’s gone wrong at the company?

But it is not just in Cheshire that Royal Mail is struggling to deliver. Second class letters, which now cost 75p, should arrive within three working days. First class letters, which cost £1.25, should arrive the next working day. Ten years ago, 92% of first class post arrived on time. By the end of last year it was down to 74%, according to the regulator Ofcom.