Why Your HSA Isn’t Working the Way You Think: New Research on Employee Behavior

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Date & Time: Thursday, May 21, 2026 at 2:00 pm ET

Speakers:

Agnes Fasano, Marketing Manager II, InComm Payments

Bruce Sattley, Chief Product Officer, InComm

Description:

HSAs are one of the most powerful tools in the benefits ecosystem—yet many employees struggle to use them effectively. New 2025 research reveals a surprising disconnect between how employers design HSAs and how employees actually engage with them.

In this webinar, we’ll explore why employees delay care, skip reimbursements, and abandon their HSA cards—and what those behaviors mean for benefits utilization, employee financial wellbeing, and overall plan performance.

Join us to learn how small design and communication changes can significantly improve HSA engagement, helping employees get more value from their benefits while driving higher contributions and tax advantages for employers.

What you’ll learn:

• Why employees underuse their HSAs—and the biggest sources of confusion
• The hidden impact of card declines and reimbursement friction
• What employees actually want from their HSA experience
• How delayed healthcare decisions connect to HSA usability
• Practical strategies employers can use to increase engagement and satisfaction

Register here!

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