Consumer affairs expert Jane Hawkes told the BBC the findings would “likely come as zero surprise to passengers who have endured lengthy delays on Wizz Air services”.
She added that research by Which? showed the airline was also falling short on the quality of customer service experienced by passengers.
“Irritatingly, but again not unsurprisingly, profits are soaring [at Wizz] in line with fares as passengers opt for airlines which offer seemingly ‘competitive’ prices across a variety of popular routes,” she added.
Wizz Air’s UK operations serve Aberdeen, Birmingham, Gatwick, Glasgow, Leeds, Liverpool and Luton airports.
Passenger numbers at the Hungarian carrier – which operates in Europe, north Africa, the Middle East and other parts of Asia – hit a record 62 million in the 12 months to the end of March, up by more than a fifth on the previous year.
Over the same period revenue from ticket sales rose 11.2%, external year-on-year, similar to rises across the airline sector.
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